Shipping
How do you ship?
Orders are shipped via USPS Priority Mail. We do not process orders on holidays. 

Milli Miracle products are handcrafted and some items may require a processing time of 1-14 days. 

​Pre-order items will ship separately as stock becomes available.

Due to the temperature sensitivity of Milli Miracle products, we strongly recommend that someone is available to receive your order when it arrives especially during warmer months (Apr-Sept).

During times of sales, promotions, and events, orders may have longer processing time before shipping. 

Milli Miracle is not responsible for any shipping delays once your order has been picked up by the shipping carrier. 
  • Custom items will take longer to ship.
  • Business days are Monday through Friday, excluding all holidays.
  • We will ship to P.O. Boxes via USPS only.
  • A tracking number is provided within the shipping email.
  • A 'Signature Confirmation' can be requested for your order ($2.50 charge). For orders of $200 and more a  'signature confirmation' is required.
DO YOU offer PICK UP SERVIce?
​Thank you for your interest in our local pick-up option. At this time our pick up/delivery service is on pause. We look forward to resuming this option in the near future. Thank you!

Returns
MY BUTTER HAS MELTED, CAN I GET A REFUND?
Milli Miracle is unable to provide any refund or accept returns on melted products. To keep your M.M. Butters in solid form, you can keep them in a dry, cool place or refrigerated. During the warmer seasons, we encourage you to bring your delivery inside as soon as possible. 
What is your refund policy?
DAMAGED ITEMS
​If your order is damaged during shipping, please contact us immediately. We may ask you to provide pictures for our records and to better serve our customers in the future.

CUSTOMER SATISFACTION
Due to the handcrafted nature of Milli Miracle goodies, variations may occur from batch to batch including color, thickness and design.   Unfortunately, due to the personal nature of Milli Miracle products, exchanges and returns are not accepted. If any discrepancies arise please contact us immediately so that we may rectify a solution.

General
How can i contact Milli Miracle?
Customer Service
If you have any questions or concerns, you can reach the Customer Care Team via email at customerservice@millimiracle.com.

You can share your comments and pictures about Milli Miracle on our social media pages. 
We reserve the right to remove/hide inappropiate content from our social media feeds.
Twitter: @millimiracle
Periscope: @millimiracle
Facebook: @millimiracleorganics
Instagram: @millimiracleorganics
WHY DOES THE LABEL SAY  'FRAGRANCE'?
In the instance that the scent of the product is too lengthy for the label or it is a signature blend, we will simply state  "fragrance' on the label. Otherwise, we list the individual essential oils used. 

Please keep in mind that Milli Miracle products containing fragrance are sourced from fair-trade, kosher, natural ingredients. Fragrance blends are phthalate-free.
can i ORDER M.M. SAMPLES?
​Help! MY BUTTER IS MELTING.
Milli Miracle Butters are created with organic coconut oil and shea butter along with other nourishing plant oils. In warmer temperatures (environments 75 degrees and warmer) these oils and butters are prone to melting. No fear! The wonderful thing about organic plant ingredients is that your skin and hair will still reap the benefits whether in liquid or solid form. 

To keep your Butters in solid form, you can keep them in a dry, cool place or refrigerated. During the warmer seasons, we encourage you to bring your delivery inside as soon as possible. We do not accept returns nor cannot offer exchanges due to melting of product. ​
I enjoy your products how can i share my feedback?
Thank you for using our products! We take pride in offering great customer service and high quality products.
​
1) Tag us in your picture captions that correlates with Milli Miracle (psst, you can get shipping on the house).
​ Just say "Hey Milli!" on our @millimiracleorganics Instagram page.

Purchasing our products
What are acceptable payments methods?
We accept Visa, MasterCard, Discover and American Express. We do not accept checks.
Can i add a promo code after i place my order?
Unfortunately, we cannot apply promotional codes to orders after submission. 
redeeming E-GIFT CARDS
Your eGift card can be used here in our online shop. During checkout enter the unique gift code provided in your email.
  • If your gift card amount does NOT cover your entire purchase, you can use an additional payment method.
  • Milli Miracle gift cards are NOT redeemable for cash.
  • Unused gift card balance will be avaliable for future purchase.
  • Coupon codes cannot be used with any gift card purchase
  • Gift cards cannot be used to purchase gift cards.
  • Gift cards may not be returned.
  • Milli Miracle is not responsible for lost or stolen gift cards.


WHERE DO I BUY YOUR PRODUCTS?
We are always looking to add convenience by having our products on shelves near you. If you know of a stockist (boutique, spa, health food store etc), let us know.

As always, you can purchase the entire Milli Miracle Collection right here in our web store. Follow M.M. on social media for news of our pop-up shop locations.
HOW CAN I order m.m. products FOR MY event?
We enjoy being a part of our customers' special day! Currently we personalize our soaps and butters for swag bags, thank you gifts, bridal shower favors and so forth.  Tap here to learn more about our signature services.
HOW CAN I order Your soaps by the loaf?
Ordering Milli Miracle soaps by the loaf is a great way to keep your favorites in stock! Our Three Pound Soap option, allows you to select your favorite fragrance and add additional ingredients such as colloidal oats to our Coconut Milk or Triple Butter blends.
 Copyright 2019. MILLI MIRACLE, LLC. ALL RIGHTS RESERVED. CHICAGO, ILLINOIS 60628 | Sitemap | Leaping Bunny Certified
​

Please use products according to the directions on the label. This site offers health, fitness, wellness and nutritional information for educational purposes. These statements have not been evaluated by the FDA, information is not intended for medical diagnosis or treatment.Please consult with your Holistic Practitioner for any questions and advice. Be responsible for your health.
Milli Miracle uses pure essential oils. If you are pregnant, please consult your Holistic Practitioner for ingredients to avoid during pregnancy. Please be mindful Milli Miracle does offer wellness products that are restricted to person 21 and maturer. As a holistic wellness advocate, Milli Miracle stress the important of not operating a vehicle or machinery under the influence of cannabis. For use only by adults twenty-one years of age and older, or qualified patients. Keep out of the reach of children. Thanks for reading the fine print.